Shipping & Returns

Shipping Methods

Orders are usually dispatched within 1-2 working days after receipt of payment and are shipped via one of our couriers.

If your order is for a large item (for example a Tyre Changer), this will be dispatched via EFM Distribution, our freight carrier. Orders for smaller items are dispatched with our parcel courier Royal Mail or DPD.

Shipping fees vary according to the total weight of the shipment. We advise you to group your items in one order - we cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Shipping fees will show in your shopping basket before you place your order with us.

We can deliver to countries outside of the UK - please contact us for further information if needed.

Returns & Exchanges

Before returning any goods, please contact us first so we can issue you with a returns number. You can then use the returns address as below:

Returns Dept
ProBike Ltd
Unit 4 Sterling Business Park
Salthouse Road
Brackmills Industrial Estate